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Shipping & Receiving

Returns Policy

Vessel Health stands behind every item it sells. If a purchaser is not completely satisfied with his/her purchase and the item is unopened, the product may be returned. A full refund will be provided for unopened items in the original form of payment. The product must be returned within thirty (30) days of purchase date for a refund.

For returns via mail, the product must be appropriately packaged. The purchaser is responsible for the cost of return shipping, unless it is a result of our error. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Vessel Health reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the United States. Note that there may be some restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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